What would you like help with today?
Welcome to the help centre. Here you can find answers to our most asked questions.
What would you like help with today?
We accept payment via Visa, Mastercard and American Express. We also accept cheques or money orders made out to "The Saturday Paper". Organisations such as schools and libraries can request to be invoiced by sending an email to [email protected].
To pause your print subscription to The Saturday Paper, please call 1800 077 514 or send an email to [email protected]. We will require confirmation of your name and address, as well as the pause dates. Your subscription will be extended to compensate for any weeks missed. Please note, the cut-off to lodge a subscription pause is 5pm Tuesday.
If you have subscribed to The Saturday Paper with your Google account, you’ll find your subscription information inside the Google Play app or by clicking here. You can manage that subscription by following the steps below:
- Open the Google Play app.
- At the top right, tap the profile icon.
- Tap Payments & subscriptions. Then select Subscriptions.
- Select the subscription you want to manage.
For more support see on managing your subscription with Google: https://support.google.com/googleplay/answer/7018481.
PLEASE NOTE: We are currently experiencing delivery delays across the board. To help us attend to your delivery query as soon as possible please include the following details when contacting us:
- Contact number,
- Delivery address,
- Which editions have been missed, and
- Instructions for driver.
You can email us with this information at [email protected].
Deliveries of The Saturday Paper are made every Saturday morning. The paper is published 50 times per year, with a two-week hiatus over the new year period. Please note, it takes 9-16 days after subscribing for the first copy to be delivered. However, the digital component of a subscription is accessible immediately after payment is received.
Cancel or Transfer
If you want to cancel or transfer your subscription please contact us.
In the event that you do not receive delivery of The Saturday Paper, please contact the delivery agent responsible. Their details can be found by logging in to your account. If your delivery agent does not have a phone number listed, please let us know by sending an email to [email protected] or by calling 1800 077 514.
All subscriptions to The Saturday Paper include full digital access via the website, app and Apple News. Learn more
Issues of The Saturday Paper are available via the app, which can be installed on your mobile device by saving it to your home screen. Once installed, the app can be accessed using your Schwartz Media email and password. Learn more
The Saturday Paper is available in Apple News. Subscribers get access inside the Apple News app on your iPhone, iPad or macOS. Sign in with your Schwartz Media account to use your existing subscription. Apple users can click here to read or search for The Saturday Paper inside Apple News. For a detailed guide and assistance click here. Learn more
Google News Showcase
Articles from The Saturday Paper are discoverable on Google News Showcase and in the Google News App. Users of Google News are encouraged to ‘follow’ The Saturday Paper and link your subscriptions with Google if prompted to take full advantage of The Saturday Paper subscription when searching Google and browsing Google News.
If you encounter issues accessing The Saturday Paper’s website or app and you are unable to resolve the issue with information provided on this page, please contact technical support.
So we are able to resolve your issue as quickly as possible, please provide:
- the issue you are encountering;
- the URL of the page;
- any error messages;
- your browser name and version; and
- your operating system (PC or OS X).
One of the tips below will solve most problems:
- Log out and then log in
- Request a new password be emailed to you
- Click here to login and check your subscription status
- If in private browsing mode, turn this off
- Clear cookies
- Close and re-open browser, or try a different browser
- If the problem occurs on a work computer, try logging in at home
- Disable any browser extensions
- Reboot the device or computer
Manage which of our email newsletters you receive via our website.